McCain UK
Customer Case Study

Read how we gave McCain UK more control over the way it managed its printing.

Thanks to Document Logic’s new tailored printing setup, McCain UK experienced much greater control and management of its printer fleet.

The biggest problem concerning our client’s printing setup was its lack of definition. Our client was struggling with a print setup that had multiple print devices from multiple manufacturers, and a number of invoices from different print suppliers.


The Customer

McCain UK is the nation’s favourite chip manufacturer and a solid family business based on the belief that good ethics is good business. Working with selected farmers, McCain UK uses only the highest quality ingredients to make the perfect chips, wedges, and other frozen potato products.

McCain UK works every day to make their customers and consumers smile, and pursue innovative new ideas in search of continual development. As a result of their strong foundations and premium products, McCain UK continues to be a successful and respected company nationwide.

The Challenge

As a leading frozen foods producer and distributer across the UK, McCain UK needed a printing solution that would run smoothly and not take employee time and company money away from strategic operations.

The biggest problem concerning McCain UK’s printing setup was its lack of definition. McCain UK was struggling with a print setup that had multiple print devices from multiple manufacturers, and a number of invoices from different print suppliers. The cost of print supplies was also a constant unpredictable demand as there was no contract in place. Management of the print drivers globally and maintenance of the printer fleet was an additional issue, and IT staff were in continual demand as a result, which wasted internal manpower.

The Solution

Document Logic has years of experience in the print and print management sector. A Xerox Premium Partner, Document Logic has unrivalled ability to assess, solve, and negotiate better printing solutions for all kinds of businesses across the UK.

Document Logic sent one of its experts to visit McCain UK's headquarters to gain an understanding of their current print setup and to identify its inefficiencies. The expert also discussed McCain UK’s printing needs and demands so that the new solution could be tailored perfectly.

The most important step was to streamline the current printing setup. Document Logic arranged one global supplier, one universal driver for all printers, and one invoice for all devices. All printers were also on a full maintenance and supplies contract to simplify the payment and management process and keep costs down. Additionally, the company’s MFDs were centralised to reduce the number of devices.

The Results

Thanks to Document Logic’s new tailored printing setup, McCain UK experienced much greater control and management of its printer fleet. The single supplier solution meant that printing and billing issues were eliminated, and a much more simplified process was put in place.

Another simplification was that IT support was reduced, which in turn reduced support costs and allowed internal IT staff to optimise their abilities in more productive roles. Establishing a contract for printer supplies also meant fewer invoices and also saved McCain UK on the cost of the administration it previously required to buy supplies. Administration was also saved on all accounts thanks to the new streamlined nature of the printing solutions.