Helpdesk

24/7 Help Desk

Employees are supported all day, every day by trained technicians.

A customisable, three-tier Help Desk provides a single, fixed point of call for all user support and business device questions, plus additional levels of help for server access, and engineer call out options.

Staffed by fully-trained and highly-qualified professional experts, cost-effective and quick IT support and resolution is provided to your employees 24/7/365, increasing productivity of workstation employees and IT staff.

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Challenge

IT staff are swamped by user help Q&As that distract them from strategic initiatives, and many help lines are expensive and inefficient. Yet employees still need access to user support.

Solution

A cost-effective Help Desk staffed with experts, available round-the-clock for all user support needs boosts productivity and frees up internal IT staff to improve company infrastructure.

A Personalised Help Line

User support, server access advice, and next day engineer response.

A 24/7 Help Desk charged at a monthly, per user rate provides your workforce with a single point of call for any issues to do with user support and business devices. The Help Desk’s three tiers of assistance allow you to customise the service depending on your business environment and needs.

The Help Desk not only supports your PC workstations but also all users devices thanks to the Bring Your Own Device policy. All devices, from PCs and laptops to iPads and iPhones, are fully supported by our expert technicians. There is also an optional additional level for those who require access and administration help with the server, and an emergency Next Day Response level, where an engineer will be sent to you should your problems not be solved remotely.

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Key Features

Calls charged at a per user rate, not per call or per minute.

70% of issues are resolved and closed on the first call.

Fully-trained engineers answer calls within 30 seconds, on hand 24/7.

Internal IT staff relieved from firefighting and user queries and are able to develop company strategy.

A single fixed point of call for all how-to questions and support for multiple devices.

Bring Your Own Device policy covers a range of different devices.


Unparalleled Care & Support

Relieve IT staff & boost employee productivity with reliable & fast resolution.

Calls are answered by a fully-trained engineer within 30 seconds. The engineer knows who you are and what company you are from upon answering, with instant familiarity of your systems and setup. They will provide you with relevant, accurate advice and resolution, or, if the issue is more serious, guide you smoothly through a pre-arranged, bespoke escalation process.

Employee productivity, morale, and motivation are boosted by having a single point of call providing dedicated help to them whenever they need it, and internal IT staff are able to refocus on strategic initiatives rather than user support issues. Additionally, no matter how long your employees call or how often, the Help Desk saves your business money with its predictable monthly billing and reduction in operating expenses.

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Why Document Logic?

Big business solutions provided to small and medium sized companies at affordable prices.

Over 10 years of experience as a successful managed services provider.

Committed to developing a supportive and constructive partnership with your business.

Dedicated Account Manager works with you to tailor services to your individual business needs.

Regular one-on-one evaluation of your account and service reports.

Expert advice and help available 24/7/365.


Products & Partnership

Document Logic brings global services to small companies at affordable prices.

Document Logic bring global services to small companies at affordable prices. Using its specialist knowledge and lengthy partnering experience, Document Logic has sourced business services used by Fortune 500 companies worldwide and partnered with the big corporate providers in order to share these services with small and medium-sized companies in a personal and dedicated fashion.

When you invest in the premium business solutions provided by Document Logic, you also invest in a committed partnership in which our expert team provide continuous communication and support to get your business working at its optimum level.

why document logic