Still can't find what your looking for? Call us on
01904 489671
Alternatively you can use the form below to get in touch with us.
Frequently Asked Questions
Here are some of the most frequently asked questions. Please feel free to contact us to discuss your particular query.
Can I pay for my order using a credit or debit card?
I need a quote, can you send me an official quotation?
Will my equipment be covered by Manafacturers Warranty?
I'm ordering more than one item, can you give a special discount?
Can I buy interest free over 12 months?
Can we see the model we require before we purchase?
Do you operate any other websites?
Can I pay for my order using a credit or debit card?
We accept all major credit and debit card payments for equipment and services. If you have received an order confirmation or pro-forma Invoice from us and wish to pay by credit or debit card, please complete our Credit Card Authorisation Form and fax back to 01904 488937 or alternatively, you can telephone us on 01904 489671.
I need a quote, can you send me an official quotation?
Yes, please contact sales free on 01904 489671 with your specific requiement and we'll be happy to help. Our quotations are vailid for 30 days unless otherwise stated.
Will my equipment be covered by Manafacturers Warranty?
All our products are sourced through UK distributors and carry standard manufacturers warranty. Depending on the product, standard warranty is usually 12 months return to base or 12 months on-site as standard. In mission critical environments, the standard warranty is often insufficient and we will be happy to give you a quote to up-lift the standard warranty to guaranteed on-site maintenance contract.
I'm ordering more than one item, can you give a special discount?
Yes, please contact sales free on 01904 489671 with your specific requiement and we'll be happy to help. Or e-mail us at sales@documentlogic.co.uk
Can I lease equipment?
We offer a number leasing options for equipment over £500. If you are interested, then please contact us for more information. A rental amount and a period can be tailored to suit your requirements.
Can I buy interest free over 12 months?
We do offer a purchase installment plan (PIP) over a 12 month period. You pay 25% of the total value upfront along with the total VAT. The remainder is then spread over 12 months with 4 quarterly payments. It is interest free.
How fast do you deliver?
We normally dispatch orders the same day from receipt of cheque/payment. All orders are dispatched on a next day delivery basis. In most cases our couriers fulfill delivery the following day. However, we are not responsible for service failure from our couriers. On the bigger equipment such as Copycentres & Workcentres, it may be up to 2 weeks.
Is my item in stock?
As soon as you confirm you order, you will receive an up-to-date status report. If you would like to know the current status before ordering, please contact us.
Can we see the model we require before we purchase?
Yes, we have a full range of Xerox products in our showroom and can arrange a demonstration at a time convenient to you. You can also view our range on the products pages of this website.
Do you operate any other web sites?
No, this website (www.documentlogic.co.uk) is the only one owned and operated by Document Logic Ltd, a company specialising in Document and Print management systems and services.
